FAQ

What do you sell?
We sell flameless home fragrance, including reed diffusers and flower diffusers. Each product page lists the fragrance notes, volume, vessel details, and included accessories.

Do the fragrances require a flame or electricity?
The reed and flower diffusers in our collection work by absorbing and releasing fragrance through reeds or flower wicks. They do not need a flame or power supply. Always follow the supplied safety instructions.

Where do you deliver?
We deliver to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much is shipping, and how long does it take?
Standard shipping is free. Processing takes 1–2 business days, followed by 3–7 business days in transit. Estimated delivery is 4–9 business days in total. Weekends and U.S. federal holidays are excluded. The order cutoff is 6:00 PM (UTC-5), Monday–Friday.

How do I track my order?
We email tracking information after shipment. Tracking activity may take 24–48 hours to appear. Contact us if tracking has not updated after that period.

Can I change or cancel my order?
Email us within 24 hours of purchase. We will help if the order's fulfillment status allows it. Once an order has shipped, our return policy applies.

Can I return a fragrance if I change my mind?
Yes. Request a return within 30 days of delivery. For a change-of-mind return, the fragrance must be unopened and unused, with its original components and packaging. You pay return shipping, and there is no restocking fee. Used fragrance is not eligible for a change-of-mind return.

What if my item is broken, leaking, defective, or incorrect?
Please contact us within 3 days of delivery where possible, with your order number and details of the problem. We pay necessary return shipping for confirmed product issues or our errors. Do not send back leaking liquid or broken glass until we provide instructions. This reporting request does not remove your legal rights.

When will I receive my refund?
Approved refunds are returned to the original payment method within up to 5 business days after approval. Contact us if the credit is not visible after that period.

Do you offer exchanges?
We do not offer direct exchanges. You may request an eligible return and place a new order for the item you prefer.

Which payment methods can I use?
Checkout may offer Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, or Google Pay. Available options are shown when you pay. Prices are in USD.

How long will the fragrance last?
Longevity depends on the product, the amount of liquid, airflow, temperature, and the number of reeds or flowers used. Any product-specific duration is an estimate, not a guarantee. Follow the product instructions for placement and use.

Are trays and other accessories included?
Only accessories expressly listed in the product description are included. Furniture, decorative objects, and protective trays in lifestyle photographs are not included unless stated.

How should I position a diffuser?
Keep it upright on a stable, oil-resistant surface, away from heat, children, and pets. Avoid placing it where it could be knocked over or where fragrance liquid could damage furniture. Do not use these home diffusers as car fragrances unless the individual product is specifically designed for that purpose.