Shipping policy

Delivery area
We ship to the contiguous 48 U.S. states only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping is free: $0.00 USD. No minimum purchase is required for standard shipping to an eligible address.

Processing and delivery times
Order processing: 1–2 business days.
Transit after shipment: 3–7 business days.
Estimated total delivery time: 4–9 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Order processing hours are 9:00 AM–6:00 PM (UTC-5). The daily order cutoff is 6:00 PM (UTC-5). Orders placed after the cutoff, on weekends, or on U.S. federal holidays enter processing on the next business day.

Delivery times are estimates and may be affected by weather, carrier disruptions, or other circumstances. If we cannot ship within the stated processing period, we will notify you with the revised timing and offer the choice to agree to the delay or cancel for a full refund. We will obtain any consent required by law.

Carriers and tracking
We may use USPS, DHL, UPS, or FedEx, depending on the shipment and delivery address. The carrier is identified in your shipping confirmation. Carrier selection is not guaranteed.

Once your order ships, we will email tracking details. Please allow 24–48 hours for tracking activity to appear after the shipping confirmation.

Delivery questions
Please check your address before ordering. To request a correction, contact info@duskhavensupply.com within 24 hours of purchase; changes depend on the order's fulfillment status.

If tracking does not update after 48 hours, your parcel is delayed, or tracking shows delivered but you cannot locate it, contact us with your order number. We will review the shipment and work with the carrier. A delivery scan alone does not automatically close a missing-parcel claim.

For a damaged, leaking, or incorrect delivery, please contact us within 3 days of receipt where possible and keep the packaging for assessment. This prompt reporting request does not waive rights available under applicable law.