Refund policy

30-day return window
You may request a return within 30 calendar days after receiving your order. Email info@duskhavensupply.com with your order number, the item you want to return, and the reason for the return.

Change-of-mind returns
For a change-of-mind return, the product must be unused, with the fragrance container unopened and its original seal intact where supplied. Include all original components, such as reeds, flowers, stoppers, and any included tray, in the original packaging. Opening the outer shipping box to inspect an unopened product does not make it ineligible.

Opened fragrance, used reeds or flowers, and products with missing or customer-damaged components are not eligible for change-of-mind returns. These conditions do not prevent a claim for a defect, damage on arrival, an incorrect item, or another legal entitlement.

Damaged, defective, leaking, or incorrect items
Please contact us within 3 days of receipt where possible. Include your order number and a description of the problem; photographs of the item and packaging help us assess it. Reporting after 3 days does not automatically remove rights under applicable law or prevent us from reviewing a defect claim.

For a confirmed product defect, shipping damage, leakage on arrival, or an incorrect item, Duskhaven Supply pays the necessary return shipping costs. We will provide a prepaid label or another return arrangement at our expense. Do not mail leaking liquid or broken glass before receiving safe return instructions. We may confirm that a return is unnecessary.

Return process and address
Contact us before sending a return so we can provide the appropriate instructions and identify the parcel. We will confirm the return arrangements by email. Requesting instructions within the 30-day window preserves your request date while we respond.

Return address:
Duskhaven Supply
DUSKHAVEN 28 SUPPLY LLC
8029 ALL SAINTS WAY
RICHMOND, KY 40475
United States

Return costs
For a change of mind, the customer pays return shipping. For confirmed defects, damage on arrival, or our fulfillment errors, Duskhaven Supply pays return shipping. We do not charge a restocking fee. We do not deduct the original free standard shipping cost from an approved refund.

Refunds
We inspect returned items and email you the approval or a specific explanation if the return does not meet the policy. If we confirm that a return is unnecessary, the refund can be approved without sending the product back.

Approved refunds cover the amount paid for the returned item and its applicable sales tax. Refunds are made to the original payment method, with a refund timeframe of up to 5 business days after approval. If the credit is not visible after 5 business days, contact info@duskhavensupply.com so we can trace the payment with the processor. No store credit is required in place of an approved monetary refund.

Exchanges and cancellations
We do not offer direct exchanges. To choose another item, request a return and place a separate order. New orders remain subject to availability.

To request an order change or cancellation, email us within 24 hours of ordering. Cancellation depends on fulfillment status. If cancellation is confirmed before shipment, any payment collected for the canceled item will be refunded to the original payment method.

This policy does not limit rights or remedies that cannot be excluded under applicable law.