Privacy policy

DUSKHAVEN 28 SUPPLY LLC, trading as Duskhaven Supply, is responsible for the personal information we collect through duskhavensupply.com and our customer service communications.

Information we collect
When you browse, place an order, or contact us, we collect information needed for those activities. This can include your name, email address, telephone number, billing and shipping addresses, order details, payment status, and messages or photographs you send us about a purchase. If you create an account, we also process the account information you provide.

Our store and its service providers may automatically collect technical information such as IP address, browser and device details, pages visited, and interactions with the store through cookies and similar technologies. Payment card details are handled through the payment services used at checkout. Please do not email us full card numbers or security codes.

How we use information
We use information to process payments, fulfill and track orders, handle returns and refunds, answer questions, maintain accounts, prevent fraud, keep records, and meet legal obligations. We may also use website activity to understand and improve how the store works. Where you subscribe or applicable law permits, we may send marketing messages; you can unsubscribe at any time.

Who receives information
We share relevant information with providers involved in running the store, including Shopify, payment processors, delivery companies, and providers that support customer service, security, and website operation. For example, a delivery company needs your delivery details to bring you an order. We may also disclose information to comply with law, respond to valid legal requests, protect legal rights, or complete a business transaction subject to appropriate safeguards.

Shopify hosts our online store and processes information to provide its services. Depending on the Shopify services enabled, Shopify may also process certain information for its own purposes under its privacy policy. More information is available at https://www.shopify.com/legal/privacy/consumers.

Cookies and advertising choices
Essential cookies support features such as the shopping cart, checkout, and security. Depending on the tools enabled in our store, additional cookies may support analytics, personalization, or advertising. Where required, these technologies are subject to your consent or opt-out choices.

You can manage available choices through the website's privacy controls and your browser settings. Blocking essential cookies may affect shopping features. If advertising tools disclose information in a way defined by applicable law as a “sale,” “sharing,” or targeted advertising, you may opt out through the applicable privacy controls or by emailing us. We honor legally required browser-based opt-out signals, including Global Privacy Control, where applicable.

Retention and security
We keep personal information for as long as reasonably needed for the purposes described here, including completing transactions, handling support matters, meeting tax and recordkeeping requirements, and resolving disputes. Retention depends on the information and the purpose for which it is held. We use reasonable safeguards, but no online service or transmission is completely secure.

Your privacy rights
Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain uses or disclosures. You may also have a right to appeal a denied request. To make a request or appeal, email info@duskhavensupply.com with “Privacy Request” or “Privacy Appeal” in the subject line. We may need to verify your identity or an authorized agent's authority. We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.

You can unsubscribe from promotional emails using the link in those emails. Essential order and service messages may still be sent.

Children and international processing
Our store is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information to us. Shopify and other providers may process information in the United States and other countries, subject to applicable safeguards and legal requirements.

Contact and changes
Privacy questions may be sent to info@duskhavensupply.com. We will update this policy when necessary and provide additional notice where required by law.