Terms of service

These terms apply to purchases from duskhavensupply.com, operated by DUSKHAVEN 28 SUPPLY LLC, trading as Duskhaven Supply. In these terms, “we,” “us,” and “our” refer to this company.

Our business address is 8029 ALL SAINTS WAY, RICHMOND, KY 40475, United States. For questions, email info@duskhavensupply.com.

Using our store
You must be legally able to enter into a purchase agreement and authorized to use the payment method you provide. Please enter accurate contact, billing, and delivery information. Do not use our website for unlawful activity or attempt to interfere with its security.

Products and descriptions
We sell flameless home fragrance, including liquid reed diffusers and decorative flower diffusers. Please review each product page for its fragrance notes, capacity, materials, dimensions, and included items. Accessories shown in styled photographs are included only when the description expressly lists them.

Screen settings may affect how colors appear. Fragrance perception and diffusion vary with room size, airflow, temperature, and the number of reeds or flowers used. These natural differences do not excuse a product that is defective or materially different from its description. Our fragrances are intended for home use, not medical treatment.

Prices and orders
Prices are in U.S. dollars. Applicable sales tax is calculated at checkout. Standard shipping is free for eligible delivery addresses. The final total is displayed before you submit payment.

An order acknowledgment confirms that we have received your order. Orders remain subject to payment verification and availability. If an item is unavailable or a material price or description error affects your order, we will contact you. We will not charge a higher amount or substitute a product without your agreement. If we cannot fulfill an order, we will cancel the affected item and refund the amount paid.

Changes and cancellations
Email info@duskhavensupply.com within 24 hours of placing your order to request a change or cancellation. Include your order number and the requested change. We will make changes where possible, but requests cannot be guaranteed once packing or shipment has begun. If an order has shipped, our Refund Policy applies. This request period does not limit any cancellation rights required by law.

Delivery and returns
Our Shipping Policy and Refund Policy form part of these terms. They explain delivery areas, estimated timelines, return eligibility, costs, and refund arrangements.

Product care
Follow the instructions and warnings supplied with your fragrance. Keep liquid fragrance upright, away from heat, and out of reach of children and pets. Do not ingest it, apply it to skin, or allow it to contact eyes. Place the vessel on a stable, oil-resistant surface and clean spills promptly. Flameless does not mean that a liquid is nonflammable.

Your rights
Nothing in these terms excludes rights, warranties, or remedies that cannot lawfully be excluded. Kentucky law applies to the extent permitted by law, without removing mandatory consumer protections available in your state. Please contact us first if you have a concern so we can work toward a resolution.

Updates
We may update these terms for future use of the website. Changes do not retroactively reduce the rights attached to an existing order.